QIC Digital Hub

About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app (Qatar Digital), we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We are looking for a DevOps-oriented Systems Administrator to support both our infrastructure automation and internal operations. The role combines responsibilities such as maintaining deployment pipelines, improving internal tooling, and participating in the daily support rotation - including troubleshooting user issues and ensuring operational continuity in an SLA-driven environment.

ResponsibilitiesDesign, implement, and maintain CI/CD pipelinesManage and automate infrastructure using tools like Terraform and HelmOperate and optimize Kubernetes clusters and cloud-based servicesMaintain and improve observability (monitoring, logging, alerting)Participate in the on-call rotation and Service Desk support rotation (e.g., incident triage, ticket handling)Collaborate with Service Desk teams to resolve escalated issuesAssist with incident analysis and resolution in coordination with development and support teamsDocument infrastructure, incident procedures, and troubleshooting guidesRequirementsProven experience with DevOps tools and workflows (e.g., GitLab CI, ArgoCD, Terraform, Helm)Strong knowledge of Linux and scripting (bash, Python, etc.)Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, etc.)Willingness to participate in support rotations and handle incident-related tasksStrong communication and problem-solving skills

Nice to have:

Hands-on experience with Docker, Kubernetes and cloud platforms (GCP, AWS, or Azure)Experience working with Service Desk platforms (e.g., Jira Service Management)Ability to translate technical issues for non-technical stakeholdersFamiliarity with SRE principles and on-call best practices

 

We offerLong-term service agreement contract with QICWe are diverse – our digital nomads work remotely from 25 different countriesPayment in US dollars monthly to your bank account using SWIFTFull-time remote, work schedule: 5 days per week, Sunday to ThursdayVacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick daysPerformance reviews are conducted twice a year, with the possibility of a raise in March and SeptemberPotential opportunity to apply for a Qatar ID and relocation to Doha, QatarBenefits: health insurance, mental wellness support, learning opportunities, and travel perks to support every aspect of your life