Data Analyst

На данный момент L2 Support Engineer (Data Analysis).

Мои компетенции и опыт

• Data-savvy analyst: Strong background in Python and SQL for data analysis and troubleshooting. Experienced in building dashboards and reports using Excel, Power BI, and Tableau to visualize operational metrics.

• Experienced Tier-2 Support Engineer with over 3 years of technical support and data analysis experience. Skilled at diagnosing and resolving complex issues in cloud, virtualized, and on-premise environments. Proficient in Windows administration and fluent in English communication.

• Results-driven leader: Earned a PhD in Biology, demonstrating exceptional research and analytical skills. Proven ability to manage and mentor teams, coordinate projects, and document processes to improve support operations.