Customer Support Engineer

На данный момент Customer Success Specialist.

Мои компетенции и опыт

Customer Success and QA professional with 3+ years of experience in client support, technical troubleshooting, software testing, and cross-functional collaboration. In my most recent role, I supported 50+ international clients per month, resolving 85% of technical issues through troubleshooting, bug analysis, and collaborative debugging. I also analyzed 200+ game publications monthly and helped reduce the average publishing turnaround time by approximately 50% to just 3 days.

Previously, as a QA Engineer, I managed end-to-end testing of a web application, developed test cases and checklists, tracked defects, and worked closely with developers to improve bug resolution. I also optimized QA workflows and introduced structured reporting practices within a 3-person team.

Skilled in JIRA, YouTrack, Postman, Swagger, Jenkins, Pytest, ClickUp, HubSpot, and Notion, with fluent English and experience working with international clients and technical teams.