Business Analyst / System Analyst

На данный момент Business Analyst.

Мои компетенции и опыт

I'm a Business Analyst with a total of 3.5 years of experience in high-load B2B systems, working alongside product owners, project managers, software engineers, and C-level management. Proven track record in process optimization, technical analysis, and working with stakeholder requirements across international teams. Strong technical foundation with expertise in SQL, API integrations, BPMN modeling, and requirements elicitation. Additional experience in Customer Success Management and Technical Support with global B2B clients. English proficiency: C2 level (Cambridge CAE certified, 2021).

Business Analyst | IT Contact | нужен доступ к резюме | September 2025 – March 2026

Designed and optimized microservices in a custom Loan Origination System for A&D Mortgage, including fraud alert systems, underwriting processes, collateral underwriting systems, post-closing tools, and loyalty program data sources.

• Reduced Collateral Underwriting department SLA from 72 hours to 48 hours (33% improvement) by identifying and resolving a нужен доступ к резюме -old bug in an SQL trigger responsible for appraisal document routing
• Resolved 6 critical data mapping issues in REST and SOAP API integrations with FNMA and FHLMC post-closing UCD services, increasing Post-Closing department efficiency by 2-3x
• Managed third-party integration updates and version rollouts, ensuring seamless system compatibility and minimal business disruption
• Developed complex SQL queries utilizing JOINs, aggregate functions, and window functions; created and optimized SQL triggers; designed new database tables and columns
• Collaborated with BI team to build SLA dashboards for underwriting teams using Power BI
• Analyzed and worked within a .NET application architecture with a 30-year legacy codebase

L2 Support Engineer (Internal) | IT Contact | нужен доступ к резюме | August 2024 – September 2025

Provided technical support to A&D Mortgage's internal teams for Loan Origination System, business processes, and partner CRM (brokers and investors). Responsible for bug analysis, incident resolution, workaround development, test case creation, and access management for IT and government resources.

• Processed and escalated tickets from Operations, Sales, L1 Support, and Broker Support teams, handling diverse technical and business issues
• Resolved complex requests spanning Loan Origination System-related bugs, incidents, and processes, release note compilation, and vendor relations
• Maintained deep product and business knowledge, working extensively with regulatory documentation including TILA-RESPA, HUD, FHA, FHLMC, and FNMA requirements
• Managed third-party service integrations, coordinated with vendors for troubleshooting, and maintained up to date access credentials
• Created knowledge base articles in Confluence on log analysis and system architecture; onboarded 3 new L2 engineers

Account Executive | NOWPayments & ChangeNOW | нужен доступ к резюме | April 2023 – April 2024

Managed B2B partnerships for a crypto payment gateway and cryptocurrency exchange engine within an international fintech holding. Developed and maintained a portfolio of 70+ B2B partners, conducting customer development interviews and optimizing partner integrations and workflows.

• Analyzed partners' needs to improve our services and strengthen business relations
• Successfully implemented upsell and cross-sell strategies based on customer insights, contributing to revenue growth
• Conducted product presentations for new clients onboarded by BDMs and for existing partners to drive additional adoption
• Analyzed key metrics including churn, growth, LTV, customer lifetime, and transaction turnover statistics
• Collaborated with the Product Manager to develop a workflow for handling DDoS-like activity while maintaining user experience and partner privacy
• Increased a major European prop firm's monthly turnover from 1 BTC to 10 BTC (10x growth) by helping them integrate whitelabel API for seamless payment processing, expanding from mass payouts to full payment gateway integration
• Processed official requests from law enforcement agencies for transaction and technical details; assisted Compliance team with suspicious activity analysis
• Supervised L1 support team, participated in KPI measurement, and trained 3 new team members in a fully remote environment

L2 Seller Support Specialist | Ozon Global - нужен доступ к резюме | October 2022 – April 2023

Provided technical support to international sellers from China, Turkey, Europe, and CIS countries. Handled requests related to API integrations for ERPs, seller account features, advertising campaigns, and logistics coordination.

• Assisted sellers with API integration, profit payouts, fees, account management, advertising campaign setup, and logistics coordination (shipment issues, packaging requirements, returns, cancellations)
• Advised sellers on the marketplace's Terms of Service and operational processes
• Ranked in top 5 support specialists based on Quality Control metrics
• Mentored junior support specialists

I am always open to new opportunities, never scared to take on challenging tasks never faced before.

Feel free to reach out to me, I'm grateful for any feedback.

Thank you in advance!