CX Lead/ Product Research lead

На данный момент CX Expert.

Мои компетенции и опыт

I help organizations transform the way teams, products, and business functions work together. With 18+ years of experience across telecom, enterprise IT, fintech, and proptech, I work at the intersection of Customer Experience, Service Design, Product Transformation, and Organizational Development. My strength is aligning stakeholders across product, technology, operations, finance, and leadership layers to improve collaboration, decision-making, and execution in complex environments. I specialize in: – building scalable discovery and decision-making systems – improving collaboration between business and technology teams – translating customer insights into product and business decisions – facilitating cross-functional alignment and organizational change I combine systems thinking, deep technical understanding, product strategy, facilitation, and team development to help organizations navigate complexity and transformation. I am comfortable working in international and cross-cultural environments and particularly interested in fintech, proptech, and large-scale enterprise organizations.