Account Manager (EN)

На данный момент Sales Manager.

Мои компетенции и опыт

Ivan Arkusha

Sales Manager | Consultative Sales | Account Management

Contacts: нужен доступ к резюме · нужен доступ к резюме · Telegram нужен доступ к резюме · нужен доступ к резюме

Spain · remote, full-time

SUMMARY

Sales manager with experience in consultative high-ticket service sales, sales pipeline management in amoCRM and management of a VIP account portfolio. Experienced in client qualification, client meetings, objection handling, client retention and upselling.

KEY SKILLS

Consultative Sales · High-Ticket Sales · Lead Qualification · Discovery Meetings · Objection Handling · Sales Pipeline · CRM · amoCRM · Account Management · VIP Account Management · Retention · Upsell · Partner Relations · Customer Service · Zendesk · Intercom · Freshdesk · Google Sheets · Community Management · Customer Feedback

PROFESSIONAL EXPERIENCE

Sales Manager | July 2026 – October 2026

International migration company · Legal relocation services to the USA · high-ticket · remote

• Qualified clients and held around 10 qualified meetings per week.

• According to available data, 95% of held client meetings progressed to the next paid stage.

• Managed the sales pipeline in amoCRM: qualification, meeting, proposal, signing and prepayment.

• Identified client needs and handled objections regarding price, timelines and service terms.

• Guided qualified clients through the commercial stages up to agreement on terms, signing and prepayment.

• Worked with the company’s specialists on legal matters.

Customer Relations Manager | December 2024 – June 2026

My Rental Car · Car rental · Spain

• Handled client inquiries regarding car rental services and terms of service.

• Reduced disputed returns by 25% through photo documentation of vehicle condition at pick-up and return.

• Maintained a customer experience rating of 4.7/5 with over 100 inquiries in the peak month.

• Communicated with clients in English and Spanish.

Community Manager | February 2021 – December 2025

Digital Projects · Side project / additional employment

• Grew online communities from scratch to 5,000–25,000 members.

• Peak audience reached approximately 60,000 people.

• Monthly audience activity was around 30%.

• Worked on engagement, feedback and community development.

Support and Sales Manager | May 2022 – December 2023

Money Dealer Ex · Financial service

• Handled over 200 client inquiries per month.

• Reduced average inquiry resolution time by approximately 20%.

• Advised clients on service matters and handled complaints.

• Contributed to client retention and upselling.

• Collected client feedback that led to the implementation of three product improvements.

VIP Account Manager | February 2021 – April 2022

PIN-UP

• Managed a portfolio of over 80 VIP accounts.

• Retained around 85% of the client portfolio.

• Worked with over 15 affiliate channel partners.

• Increased referral revenue by 20%.

SMM / Community Manager | January 2019 – April 2021

Warner Music Russia

• Grew social media audiences for over 10 artists.

• Increased total audience from 2.1 million to 2.9 million people (+35%).

• Raised engagement rate (ER) from 2.1% to 3.8%.

• Worked on content, feedback and community development.

EDUCATION

Saratov State University named after N. G. Chernyshevsky (Saratov National Research State University)

Higher education | 2018

LANGUAGES

Russian — native · English — B2 · Italian — A2