IT Support Team Lead / MDM Engineer

Requirements

• Experience working with IT asset management systems (e.g., CMDB, ITAM) and understanding of procurement processes
• Understanding of SLA principles, and ability to design escalation flows and perform first-level incident analysis
• Experience conducting technical and behavioral interviews, including soft skills and competency evaluation
• Ability to analyze support team workload, plan for team growth, and optimize work processes
• Proficiency in Windows OS and macOS administration
• Hands-on experience with Microsoft Intune, Jamf – 3+ years in large-scale environments
• Familiarity with Azure AD and Microsoft 365:
• Experience implementing:
• Scripting skills in PowerShell and bash
• Knowledge of certificate management (SCEP/PKI), VPN/Wi-Fi profile configuration, and MFA setup
• Fluent Russian and English proficiency at B2+ level (technical documentation and team communication)

Responsibilities

• Lead the 2nd line IT support team:
• Oversee IT asset management and procurement:
• Participate in recruitment and onboarding:
• Team leadership and development:
• Design and implement MDM solutions based on Microsoft Intune and Office 365:
• Integrate with Azure AD and apply Zero Trust principles:
• Manage device lifecycle and updates:
• Ensure security and privilege management:
• Deploy and manage apps and MAM policies:
• Automate processes using PowerShell, bash, and Microsoft Graph API (v1.0 and beta)
• Monitor and support infrastructure:
• Collaborate with cross-functional teams:
• License management:

Why Join Skyro

• At Skyro, we offer a unique opportunity to combine impactful work with a supportive and dynamic environment.
• Work From Anywhere: no location constraints, salaries in USD, and a global mindset.
• Healthcare Support: partial reimbursement of medical expenses to ensure your well-being.
• Generous Leave Policy: 31 calendar days of paid vacation per year to ensure a healthy work-life balance.
• Professional Growth: compensation for professional courses or conferences to support your career development.
• Language Learning: access to corporate group English classes to improve your communication skills.
• Annual Performance Bonus: rewarding your contributions with a yearly bonus.
• Corporate Event Travel: full coverage of airfare to attend corporate events in Manila every December.

What happens after you apply?

We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks — consider it a pass. Thanks for taking the time — we appreciate your interest. :rocket:

Collaboration Notice

As we build our business in the Philippines, please note that the workday should start no later than 2 PM (GMT+8)/7 AM (CET) to ensure effective collaboration within our international team.