Junior Support Specialist

We Are Looking For People Who Are

The person who will be kind and strongly desire to help our players solve their issues.

About The Company

Thera Interactive is an indie game development studio founded in early 2022. The founder and head of the studio is Sergei Kachmar, an indie developer.

We are developing World of Sea Battle, a pirate open-world MMO set in the Age of Sail. The game is filled with historical sailing ships, a dynamic economy, guild wars, and the spirit of sea adventures!

Our close-knit international team consists of fewer than 50 dedicated members, all united by a profound passion for gaming and our product. Recently, we launched our game on Steam, which has greatly accelerated our growth! We successfully localized the game into 10 languages and expanded our infrastructure with over 2 global servers. As of today, our game proudly has over 200,000 registered users, with an average of 3,000 players online.

We have the most ambitious goals. If you're ready to conquer the world, welcome aboard!

Responsibilities

• Support and care about our players
• Solve tickets in our system (Help Desk skill as a plus)
• Follow our gamers and give recommendations
• Cooperation with cross-functional teams
• Deep understanding of our game specifics

Minimum Qualifications

• Excellent written and speaking skills, Russian Native, English B2
• Multitasking solver
• Attention to detail
• Work experience in a fast-paced environment

What do we offer:

• Competitive Salary
• We Invest in You
• Influence Your Earnings Through Performance Management
• Remote Work Opportunities
• Be a Part of an Exciting MMO Open World Project
• Zero Bureaucracy