Support engineer

WaveAccess is an international results-driven company that provides high-quality custom software development services for hundreds of emerging and established companies globally. By supporting customers with talented software engineers and also vast experience in advanced technologies, WaveAccess builds innovative software solutions while minimizing development risks and costs.

Required Skills and Experience:

• Fluent English
• Handle ServiceNow tickets and monitor system errors
• Experience in systems for registering user requests
• Experience in technical support from 6 months
• Positive attitude and high communication skills
• Systems thinking and technical erudition
• Knowledge of Snowflake, SQL, and Power BI

Nice to Have:

• Technical background
• Experience with bug tracking systems
• Work experience in the third-line technical support team
• Experience with S3, Java, Angular, Linux, docker, Mattilian 

Responsibilities:

• Supports users on the 1st and 2nd lines
• Provides technical support and guidance
• Works with software for receiving, processing and registering user requests
• Works with telephony and messengers
• Researches user problems and reports if there are any errors
• Timely responds to user requests
• Interacts with the development team
• Participates in the preparation of releases

We offer:

• Various projects for international clients on modern technology stack
• Friendly team and enjoyable working environment
• Regular assessments and salary reviews
• Work standard business hours in the EST time zone