Account Manager

Account Manager | Remote 

We are looking for an Account Manager to support and grow B2B SaaS clients in the iGaming industry. This role focuses on client success, retention optimization, and long-term partnership development.

Salary: Competitive salary + performance-based bonuses.

Format: Remote, full-time, flexible schedule.

bout the product: A modern SaaS platform that automates player retention and reactivation in iGaming using messengers and AI. The platform helps operators improve retention, increase deposits, and grow GGR.

Key Responsibilities:

Client Support & Growth

• Onboard new clients: platform setup and client team training.

• Maintain regular communication with clients, understand their goals, and support them in achieving results.

• Monitor key client metrics (retention, deposits, GGR, DAU).

• Proactively assist with campaign optimization and platform configuration.

Revenue Expansion

• Identify upsell and cross-sell opportunities.

• Support clients in scaling their usage of the platform.

• Prepare case studies and client success stories.

Product Collaboration

• Collect and structure client feedback.

• Share insights with the product and development teams.

• Test new features and prepare client-facing materials.

Reporting & Documentation

• Prepare regular performance reports for clients.

• Present ROI and platform value.

• Maintain CRM records and client documentation.

Key Qualifications:

• At least 1 year of experience working with B2B SaaS clients.

• Strong understanding of retention mechanics and metrics (retention rate, churn, LTV, CAC).

• Excellent written and spoken English.

• Experience with CRM systems.

• Analytical mindset and ability to work with data.

Nice to Have:

• Experience in iGaming, betting, or casino industries.

• Knowledge of retention and marketing automation tools.

• Experience with Customer.io, Braze, or similar platforms.

• Understanding of messenger bots (Telegram, WhatsApp).

• Technical background or experience with APIs and integrations.

Personal Qualities

• Proactive and ownership-driven mindset.

• Strong client focus.

• Ability to solve problems independently.

• Stress resistance and multitasking skills.

• Team-oriented attitude.

Benefits

• Remote work with a flexible schedule.

• 10 paid sick days + 20 paid vacation days per year.

• International clients and direct impact on product development.

• Learning and career growth opportunities in a fast-growing SaaS environment.

• Competitive salary plus performance-based bonuses.