Customer Success Manager (FunnelFox)

FunnelFox is a no-code platform that enables app developers to grow their revenue through web2app funnels.It was launched a year ago as Adapty’s new project and has already shown significant growth. Marketers and product managers can build, launch and optimize their funnels without any coding in hours instead of months. A good example of a web funnel is here.

FunnelFox team is an elite squad of top professionals. We’re a lean, efficiency machine with zero bureaucracy and fast communication. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong Customer Success Manager who can help us build long-lasting relationships with our customers.

What You’ll Be Doing

• Customer onboarding. After handoff from Sales, you’ll guide new clients through integration, help them build their first funnel, and get their campaigns live.
• Act as a strategic advisor. Consult clients on funnel optimization and offer guidance on UA, analytics, and campaign performance.
• Drive performance. Track key client metrics, check in regularly, and proactively identify opportunities for improvement and growth.
• Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team. Follow up to ensure critical issues are delivered.
• Build trust. Create strong relationships with clients and be their go-to person for everything Onifox.
• Know the product inside and out. You’ll be expected to answer detailed product questions and assist with complex use cases.

What We’re Looking For

• Proven experience in Customer Success at SaaS companies, ideally in the mobile industry. Companies like RevenueCat, AppsFlyer, Adjust, SplitMetrics, or PeopleForce are great examples.
• Solid knowledge of mobile analytics and UA: you understand the basics of Amplitude, Facebook Ads, creative testing, and acquisition metrics.
• Fluent in English written and spoken (B2+ or higher).
• Independent and proactive. We don’t micromanage –  you should be comfortable owning your work and driving outcomes.
• Team player with a positive attitude. Just good communication and collaboration.

Nice to Have

• Experience building or analyzing funnel performance.
• Familiarity with support/CRM tools
• Understanding of mobile monetization and growth strategies.

What We Offer

• Join a growing product with huge potential. We’re building something big, and you’ll have a key role in that journey.
• Zero bureaucracy. Clear, direct communication and real ownership of your work.
• Remote-first culture. Work from anywhere, with flexibility that suits your lifestyle.
• Global travel for conferences. Represent FunnelFox, meet clients, and learn from industry leaders.
• Smart, motivated team. You’ll be surrounded by talented people who support each other and love what they do.