UX/CX Researcher

EMCD is a leading technology company in the crypto industry, best known as the largest mining pool in Eastern Europe. We are expanding globally and building a comprehensive ecosystem of crypto services, including payment infrastructure, custody, mining solutions and enterprise-grade tools for businesses and institutions.

We are looking for a passionate and skilled UX / CX Researcher to help us build an exceptional product experience through deep user understanding. In this role, you will be part of a cross-functional product team, conducting end-to-end research and translating insights into actionable solutions that improve user journeys.

Key Responsibilities

• Conduct qualitative and quantitative research to explore user experience and customer journeys. This includes in-depth interviews, UX testing, JTBD research, surveys, NPS/CSAT assessments, and more.
• Analyze pain points, expectations, barriers, and behavioral insights across different stages of the customer journey.
• Build and maintain Customer Journey Maps and other visual artifacts to communicate research insights across the product team.
• Formulate and test hypotheses aimed at improving the customer experience.
• Facilitate workshops, brainstorming sessions, and design thinking activities for product teams.
• Collaborate closely with product managers, designers, marketing, support, and other business units.
• Translate data and user observations into clear, actionable recommendations.
• Contribute to the development and implementation of CX metrics and frameworks such as CES, HEART, and JTBD.
• Document research results and help scale and democratize the CX practice across the EMCD team.

Requirements

• At least 2 years of experience as a UX/CX researcher in a large corporation or fast-paced tech startup.
• Background in cryptocurrency, fintech, or neobanking is a strong advantage.
• Ability to independently manage the full research cycle: from stakeholder briefing to result presentation and post-research workshops.
• Proficiency with Miro, Figma, FigJam, Google Docs, Google Sheets, Typeform, Jira, and Confluence.
• Strong knowledge of modern frameworks and methodologies for user-centric research: Jobs to be Done, Personas, User & Job Stories, Human Centered Design, Design Thinking.
• Excellent facilitation, visualization, and storytelling skills.
• Confidence in working in cross-functional teams and aligning stakeholders through product- and business-oriented communication.

What We Offer

• We operate as a remote-first company, and you can work from anywhere in the world without location constraints.
• Working hours are fully flexible.
• We provide extended time off: 28 paid vacation days per year, plus 12 additional bonus days.
• Sick leave is fully paid and handled without unnecessary bureaucracy.
• We support professional growth by covering the cost of relevant courses, certifications, and training programs.
• You will have real impact and ownership of meaningful, high-value tasks, along with the opportunity to help shape core infrastructure in the fintech and crypto space.

Apply today and help us build the future of crypto!