IT Project Manager / account manager / customer success

На данный момент Account management team lead.

Мои компетенции и опыт

Customer-focused professional with over 8 years of experience in account & project management, customer success, and business operations. Proven track record of growing strategic accounts (4x turnover), boosting NPS (from 10 to 50+), and extending client lifetime by 4x through proactive communication and data-driven processes. Known for combining empathy, analytical thinking, and hands-on leadership to build strong relationships and deliver consistent value. Strong focus on process automation, efficiency, and client satisfaction.