Technical Support Engineer

На данный момент Technical Support Engineer, Customer Success, Customer Support.

Мои компетенции и опыт

I’m a CX & Support professional with 10+ years of experience in SaaS, tech startups, and remote-first environments.

My superpower? Turning messy support operations into well-oiled systems — combining human insight, product thinking, and scalable workflows.

Over the years, I’ve led remote support teams, built Help Centers from scratch, raised CSAT to 94%, streamlined onboarding, and closed the loop between Support, QA, and Product.

🛠 Tools I speak fluently: Zendesk, ClickUp, Notion, Slack, FastSpring
🧭 Strengths: async collaboration, automation mindset, customer empathy, clear documentation

What excites me now: hybrid roles at the intersection of CX, AI-enhanced support, and product development. I’m especially drawn to mission-driven products and teams that care about both structure and soul.