Middle+/Senior Technical Support Specialist(SL2)

We are a fast-growing SaaS platform transforming how accounting and tax professionals run their businesses. Our all-in-one solution powers thousands of firms globally to automate workflows, enhance client experience, and grow efficiently.

Behind our product is a support team that’s not just reactive — we're strategic, curious, and technical to the core.

Who we're looking for

We're in search of a talented and experienced Senior Technical Support Specialist (SL2) to take part in supporting development of our product.

Responsibilities

• Provide on-site customer support (setting up custom domains and landing pages).
• Manage tickets coming from our clients and SL1.
• Conduct bugs investigation.
• Help clients with creating and managing simple websites.
• Build integration scenarios.
• Logs analysis.
• Communicate with the first line of support and developers (in cases where it is not possible to resolve a ticket by yourself).
• Evening Shifts 2-3 times a week.

Our expectations

• Experience in a similar position of 3 years or more.
• Conversational English at Upper-intermediate level and above (you will sometimes join calls with clients).
• Basic knowledge of HTML and CSS.
• Ability to create step-by-step instructions.
• Experience with website builder is desirable.
• Excellent communication skills.
• Log reading skills would be a big advantage.
  
  Join us and help redefine the future of SaaS for accounting firms!