Support Engineer

Weigandt Consulting is a professional services company specializing in IT solutions for leading retail enterprises. 
Our expertise spans application management and support, ERP system implementation, integration
and modernization, as well as prebuilt retail solutions, custom software development, and IT staff augmentation.

We are committed to delivering high-quality services that drive long-term success and measurable value for our clients.

Role Overview

We are looking for a skilled and proactive Support Engineer to ensure the stability and smooth operation of business-critical systems. In this role, you will handle technical issues across applications and infrastructure, perform root cause analysis, and work closely with engineering.

Key Responsibilities

• Investigate and resolve incidents related to applications, services and infrastructure components;
• Monitor system performance and availability using enterprise-grade tools;
• Perform in-depth log analysis and basic debugging to identify root causes of issues;
• Collaborate with development and infrastructure teams to ensure timely resolution of technical problems;
• Participate in incident response and escalation processes, ensuring proper communication and follow-up;
• Automate routine support tasks using scripts and internal tools;
• Maintain and improve documentation related to known issues, troubleshooting steps, and runbooks;
• Support release and deployment activities, verifying system health post-deployment;
• Identify opportunities to improve system reliability and support workflows.

Requirements

• 1+ years of experience in a technical support, application support or system operations role;
• Good knowledge of Linux/Unix and/or Windows environments;
• Hands-on experience with SQL for data queries and troubleshooting;
• Familiarity with scripting (e.g., Bash, PowerShell, Python) for automation and diagnostics;
• Understanding of application architecture (e.g., APIs, databases, message queues);
• Strong analytical and problem-solving skills with attention to detail;
• Ability to work independently and as part of a distributed team;
• Willingness to work in shifts or provide on-call support as needed;
• Upper-Intermediate English (B2) for both verbal and written communication.

What We Offer

• Working hours aligned with Armenia time zone (GMT+4);
• Competitive salary and performance-based bonuses;
• Fully remote position, offering flexibility and a stable work-from-home setup;
• Personalized benefits package that covers expenses for your professional growth, well-being, and lifestyle preferences;
• Official B2B contract in accordance with local legislation;
• Paid vacation of 28 working days and sick leaves;
• Modern IT equipment provided by the company - Apple MacBook, HP, or Lenovo;
• A collaborative and dynamic work environment.