Technical Support Specialist

На данный момент Technical Support Specialist.

Мои компетенции и опыт

I am a Senior Technical Support Engineer with deep experience in Security, IAM, Payments, and platform-level troubleshooting gained at Meta (Facebook).

I specialize in resolving complex L2/L3 issues, analyzing platform behavior, and supporting high-impact systems at scale — from authentication and account integrity to Ads, Business Manager, and financial workflows.

My background combines:

• Security & Identity troubleshooting (auth, access, permissions, compromised assets)

• AdTech & Payments systems debugging (billing, risk checks, delivery logic)

• API-driven platform logic and system interactions

• Customer-facing engineering, onboarding & solution design

• Collaboration with Engineering, Product, Policy & Risk teams

What sets me apart:

I translate technical problems into clear, actionable solutions, improving product adoption and reducing friction for enterprise and SMB clients. My experience working with global-scale systems allows me to diagnose issues quickly, identify root causes, and provide data-driven recommendations.

I’m currently focused on roles in:

Senior Technical Support • AI Support • Implementation • Integration • Technical Customer Success • Security/IAM Support

Open to remote or hybrid opportunities in AI-first, security/SaaS, and enterprise-scale tech companies.